Frequently Asked Questions

You can request an appointment through our website or contact us by telephone or WhatsApp. Simply select the service or services you need, enter your vehicle details and choose a preferred appointment date and time. Our team will review your request and confirm the arrangements.

No. Online bookings are appointment requests and remain pending until CARBE confirms them. This allows us to check workshop availability, expected repair times and any parts that may be needed.

CARBE is based in Thurmaston, Leicester, near Thurmaston Lane and Troon Way. We provide our exact workshop address, directions and arrival instructions once your appointment has been confirmed.

Absolutely. You don't need to know the name of a faulty component. Select "Other / Not Sure" or the closest service category and describe what you're experiencing in your own words. We'll help you decide on the next steps.

Yes. Contact CARBE by telephone or WhatsApp as soon as possible if your plans change. We'll help rearrange your appointment, subject to availability.

Yes. You can request several services for the same vehicle in one booking. For example, you could select a Full Service, front brake repairs and engine diagnostics together. We'll review the complete request before confirming the appointment.

We recommend booking as early as practical, particularly for larger repairs or work requiring specially ordered parts. Availability varies, so contact us if you have a preferred date.

You can contact us about urgent or same-day work. We'll try to accommodate your request where workshop availability and parts allow, although same-day appointments cannot be guaranteed.

Yes, provided you have their permission to arrange the work. Please supply accurate vehicle details and suitable contact information so we can confirm the appointment and obtain approval for any repairs.

Yes. The booking form allows you to choose your preferred date and time. This is a request rather than a guaranteed appointment until CARBE confirms it.

Our team reviews your requested services, vehicle information, availability and likely parts requirements. We may contact you for further details before confirming your appointment.

Once approved, CARBE will provide your confirmed appointment details, including the workshop address and arrival instructions, through WhatsApp and email where those channels are available.

Yes. Contact us before your appointment to explain the additional work. We'll check whether it can be completed during the same visit or whether extra time is required.

Please contact CARBE as soon as you know you may be late. Depending on the workshop schedule, we may be able to accommodate you or arrange another appointment.

Yes. You can submit an online booking request at any time. Actual appointment availability depends on our operating hours and prior arrangements.

We offer Oil & Filter, Interim, Full and Major servicing packages. Each covers a different level of routine maintenance, and every package includes our complimentary CARBE 50-Point Vehicle Health Check.

Our Oil & Filter Service includes replacing the engine oil and oil filter with suitable products for your vehicle, alongside our complimentary 50-Point Vehicle Health Check. Labour starts from £65, with oil and parts charged separately.

Our Interim Service includes engine oil, oil filter and air filter replacement, plus the complimentary 50-Point Vehicle Health Check. Labour starts from £90, with parts and oil extra.

Our Full Service includes engine oil, oil filter, air filter and cabin/pollen filter replacement, plus the complimentary 50-Point Vehicle Health Check. Labour starts from £150, with parts and oil extra.

Our Major Service includes the Full Service items, plus spark plugs and fuel filter replacement where applicable to your vehicle. It includes the complimentary 50-Point Vehicle Health Check. Labour starts from £220, with parts and oil extra.

Many vehicles need servicing approximately every 12 months or 10,000–12,000 miles, but the correct interval depends on the manufacturer's schedule, engine type and driving conditions. We can help you identify the appropriate interval.

The main difference is the number of maintenance items included. Oil & Filter focuses on essential lubrication, Interim adds the air filter, Full adds the cabin filter, and Major adds applicable spark plugs and fuel filter replacement.

Yes. Earlier servicing may be beneficial for vehicles used for frequent short journeys, heavy traffic or demanding driving conditions. We can advise whether an earlier oil change or additional maintenance is worthwhile.

Yes. If your service is overdue, arranging maintenance promptly is sensible. We'll review your vehicle's mileage, service history and condition to recommend appropriate maintenance.

Independent servicing does not automatically invalidate a manufacturer's warranty. However, the correct maintenance schedule, specifications, parts and documentation must be followed. Tell us if your vehicle is under warranty so we can discuss the requirements.

An Oil & Filter Service typically takes around 30–60 minutes, an Interim Service 1–1.5 hours, a Full Service 1.5–2.5 hours and a Major Service 2–4 hours. These are estimates and depend on your vehicle and any additional findings.

Our labour-only starting prices are £65 for Oil & Filter, £90 for Interim, £150 for Full and £220 for Major servicing. Oil and replacement parts are charged separately. Contact us for a quote specific to your vehicle.

Engine oil lubricates moving components, helps manage heat and carries contaminants to the oil filter. Over time, it can degrade or become contaminated, reducing its effectiveness. Regular oil changes help protect your engine.

Check your manufacturer's service schedule, mileage and service history. A service reminder may also appear. Oil colour alone isn't a reliable indicator of condition, so following the correct service interval is important.

Some engines consume a small amount of oil, but excessive consumption may indicate leaks, worn components or another problem. If you regularly need to top up your oil, we recommend investigating the cause.

Missing a service can allow oil degradation, filter restrictions or wear-related issues to go unnoticed. One late service doesn't automatically mean damage has occurred, but arranging maintenance promptly is advisable.

Yes. Where supported by your vehicle, CARBE can reset the service reminder after the appropriate maintenance has been completed. A warning relating to an unresolved fault should not simply be cleared without investigation.

Yes. We can replace spark plugs where applicable to your engine. Worn spark plugs can contribute to misfires, poor starting and reduced performance. We use suitable replacement parts for your vehicle.

Yes. We offer replacement of engine air filters, cabin/pollen filters and fuel filters where applicable. The correct replacement interval depends on the vehicle's maintenance schedule and operating conditions.

We can advise when your next service is likely to be due based on mileage and manufacturer guidance. We may introduce optional service reminders in future.

Yes. CARBE can inspect and repair a range of braking system components, including pads, discs, callipers, brake fluid and related parts. We'll assess the problem and explain the recommended work before proceeding.

Common signs include squealing, grinding, reduced braking performance or a brake wear warning. However, pads can also become worn without obvious symptoms. An inspection is the most reliable way to assess their condition.

Brake pad life varies with driving style, road conditions, vehicle weight and the braking system. There is no single replacement mileage suitable for every vehicle. We recommend checking their remaining thickness and condition.

Not always. Brake discs can sometimes be retained if they meet the manufacturer's specifications and are in suitable condition. We'll check thickness, wear, damage and surface condition before recommending replacement.

Squeaking can result from brake pad materials, moisture, surface contamination, vibration or worn components. Some occasional noise may be harmless, but persistent squeaking should be inspected.

Grinding may indicate severely worn brake pads, damaged discs or another braking problem. Continuing to drive could reduce braking performance and cause further damage. Arrange an inspection promptly and avoid driving if braking is affected.

Possible causes include brake disc thickness variation, uneven braking forces or worn suspension components. An inspection can help identify the underlying cause rather than replacing parts unnecessarily.

A soft brake pedal may indicate air in the hydraulic system, fluid leaks or a hydraulic component problem. Because braking performance could be affected, avoid driving until the system has been assessed.

A brake warning light may indicate an applied parking brake, low brake fluid, worn pads or a braking system fault. If the warning remains on or braking feels abnormal, stop safely and seek professional advice.

Many manufacturers recommend brake fluid replacement around every two years, although requirements vary. Brake fluid absorbs moisture over time, which can affect performance. Follow your vehicle's specified maintenance schedule.

Yes, subject to inspection. A sticking calliper can cause overheating, uneven brake wear or a vehicle pulling to one side. Depending on its condition, repair or replacement may be appropriate.

Uneven braking forces, sticking callipers, tyre issues or suspension problems can cause pulling. This may indicate a safety concern, particularly if the pulling is severe. Have the vehicle inspected before further use.

Yes. Excessively worn, damaged or ineffective braking components can result in an MOT failure. We can inspect your brakes before the test and provide a quote for any necessary repairs.

Brake pad replacement commonly takes around 1–1.5 hours, while disc and pad replacement may take 1.5–3 hours. The exact time depends on the vehicle, axle and condition of the components.

Not all brake noises indicate immediate danger, but grinding, persistent squealing or changes in braking performance should not be ignored. If braking feels unsafe, stop driving and arrange professional assistance.

CARBE works on a range of suspension and steering components, including shock absorbers, springs, suspension arms, bushes, drop links, ball joints and track rods. We'll assess the vehicle before recommending repairs.

Knocking noises can come from worn drop links, suspension bushes, ball joints, shock absorber mounts or other components. The source is not always obvious, so inspection is important before replacing parts.

Possible signs include excessive bouncing, poor handling, fluid leakage or unusual tyre wear. These symptoms can also have other causes, so we recommend checking the suspension before deciding on replacement.

Drop links connect the anti-roll bar to the suspension. They help control body roll when cornering. Worn links may produce knocking noises, particularly over uneven roads.

A broken spring can affect ride height, handling and tyre clearance. In some cases, a broken section may damage a tyre. If you suspect a broken spring, avoid driving until the vehicle is assessed.

Possible causes include tyre pressures, uneven tyre wear, wheel alignment, braking problems or worn suspension components. We'll investigate the likely cause and recommend appropriate checks or repairs.

Steering vibration can be caused by wheel imbalance, damaged tyres, wheel alignment issues, worn suspension components or braking problems. The speed and conditions under which it occurs help narrow down the cause.

Common causes include incorrect tyre pressures, alignment problems, worn suspension components and driving conditions. Finding the underlying cause can help prevent new tyres from wearing prematurely.

Suspension bushes are flexible components that help absorb vibration and allow controlled movement between suspension parts. As they wear, they may cause knocking, poor handling or unwanted movement.

Ball joints allow suspension and steering components to move while remaining connected. Excessive wear can affect handling and vehicle safety. Severely worn ball joints require prompt attention.

Track rod ends connect steering components and help transfer steering movement to the wheels. Worn track rod ends can cause looseness, knocking, steering problems or uneven tyre wear.

Yes. Suspension problems can affect tyre contact with the road, vehicle stability and weight transfer during braking. Maintaining suspension components helps preserve predictable handling and braking performance.

Yes. Excessively worn, damaged or insecure suspension and steering components may cause an MOT failure depending on the defect and severity.

Certain steering and suspension repairs can alter wheel alignment. We'll advise whether an alignment check or adjustment is recommended following the work.

Many individual suspension repairs take approximately 1–4 hours, although complex work can take longer. The estimate depends on the component, vehicle design and condition of the fixings.

Vehicle diagnostics involves investigating faults using electronic information, testing equipment, inspections and mechanical knowledge. A diagnostic assessment helps identify the likely cause of a problem before repairs are recommended.

Yes. CARBE can investigate engine management warning lights using suitable diagnostic equipment and further checks where necessary. Our aim is to understand the underlying problem rather than simply clear the warning.

An engine management light can be triggered by ignition, fuel delivery, emissions, sensors, intake or other engine control issues. Diagnostic testing helps narrow down the cause.

Where appropriate, we can reset service indicators and clear fault codes after the relevant work has been completed. Warning lights relating to unresolved problems may return and should be investigated.

A fault scan retrieves stored diagnostic information. A proper diagnostic assessment interprets that information and may include live data checks, electrical measurements, component tests or mechanical inspection.

Yes. Mechanical and electrical problems can develop without triggering a dashboard warning. Noises, vibrations, starting difficulties or poor performance may still require investigation.

Clearing a fault code does not necessarily repair the cause. If the problem remains, the vehicle may detect it again and reactivate the warning light.

We can investigate intermittent problems using reported symptoms, stored fault information and appropriate testing. Some issues require additional time or monitoring because they don't occur consistently.

Loss of power can result from ignition, fuel supply, air intake, turbocharger, exhaust or transmission problems. A diagnostic assessment can help identify the cause and avoid unnecessary parts replacement.

Increased fuel consumption may be caused by driving conditions, tyre pressures, servicing issues, faulty sensors or mechanical faults. We'll consider the symptoms and available evidence before recommending repairs.

A misfire may be caused by spark plugs, ignition coils, fuel injectors, air leaks or mechanical problems. Persistent misfires can damage other components, so prompt investigation is recommended.

Starting problems can involve the battery, starter motor, fuel system, ignition system or engine management controls. The symptoms and diagnostic results help determine which tests are needed.

Stalling may result from fuel delivery problems, sensors, electrical faults, air intake issues or other mechanical causes. Because unexpected stalling can be dangerous, arrange an assessment promptly.

Rough idling may be linked to ignition, fuel delivery, air leaks, sensors or engine condition. Diagnostic testing can help determine whether maintenance or repair is needed.

Yes. CARBE can investigate a range of vehicle electrical faults using suitable testing methods. The assessment may involve checking power supplies, fuses, wiring, connections, sensors and related components.

Yes. We can investigate battery and charging issues, including possible alternator faults, poor connections or excessive electrical demand. Testing helps distinguish a failing battery from other causes.

An ABS warning indicates a problem detected by the anti-lock braking system. Normal braking may still operate, but anti-lock functionality may be unavailable. Arrange an assessment promptly, especially if other brake warnings appear.

An airbag warning indicates a fault detected in the supplementary restraint system. One or more safety features may not function as intended during a collision. The fault should be investigated promptly.

An initial diagnostic assessment commonly takes around 30–90 minutes. Complex or intermittent problems may require further testing. We'll explain when additional investigation is necessary and discuss any extra charges.

Not always. Fault codes identify detected problems or affected systems, but don't necessarily identify a defective component. Further testing may be needed to establish the root cause.

CARBE can help arrange an MOT test through an appropriate testing provider. We do not advertise ourselves as an authorised in-house MOT testing station.

Yes. We can inspect relevant vehicle components before an MOT and advise on problems that may need attention. This can help identify issues before the official test.

A pre-MOT inspection checks relevant safety and roadworthiness items before the official MOT. It can highlight visible defects and maintenance concerns, but it is not itself an MOT test or guarantee of a pass.

Yes. CARBE can assess and quote for a range of MOT failure repairs within our workshop capabilities. Share your MOT failure report so we can identify the work required.

We can help coordinate a retest where appropriate. Retest timing, eligibility and any charges depend on the authorised MOT testing station and applicable rules.

Our complimentary 50-Point Vehicle Health Check reviews key vehicle safety and maintenance areas, including relevant tyres, brakes, suspension, lights, fluid levels and visible signs of wear or leaks. It is designed to help identify potential concerns and give you practical advice.

Yes. The CARBE 50-Point Vehicle Health Check is included at no additional charge with every workshop service. Any additional diagnostic investigation or repairs will be explained and quoted separately where required.

Yes. It is included with servicing, brake repairs, suspension work, vehicle diagnostics and other workshop services, subject to the checks being safely accessible and applicable to the vehicle.

No. Our vehicle health check is not an official MOT and cannot guarantee that every possible defect will be identified. It provides additional information about visible condition and maintenance concerns.

We'll explain what we've found, how urgent it appears and what repair options may be available. We won't carry out additional chargeable work without your approval.

You can contact CARBE about inspecting a used vehicle before purchase. We can assess agreed accessible components and report concerns, although no inspection can guarantee a vehicle is completely fault-free.

Yes. A pre-journey inspection can cover relevant tyres, fluid levels, lights, brakes and other accessible safety items. We can advise on any concerns before you travel.

We can discuss a vehicle inspection to identify visible concerns before the warranty expires. This does not replace a manufacturer's warranty assessment, but it may help you identify issues worth raising with the provider.

Yes. We can investigate unusual noises and vibrations, which may involve inspection, diagnostic testing or a road test where safe and appropriate.

Yes. We can explain the findings of an agreed inspection and recommend appropriate next steps. Where a written report is required, please request it when arranging the appointment.

Overheating may result from low coolant, leaks, thermostat problems, cooling fan faults, water pump issues or other cooling system problems. Stop safely, switch off the engine and allow it to cool. Never remove a hot pressurised coolant cap.

Coolant loss can result from leaking hoses, radiators, water pumps, expansion tanks or internal engine faults. Even small leaks can worsen, so arrange an inspection rather than repeatedly topping up without investigating.

Possible causes include low coolant, thermostat problems, restricted heater matrix flow or heating control faults. We'll investigate the symptoms and relevant cooling system components.

Cooling fans may operate after the engine is switched off to manage residual heat. However, unusually frequent or prolonged operation can indicate a cooling system, sensor or control issue. We can investigate if the behaviour appears abnormal.

Oil leaks can come from seals, gaskets, oil filter housings, sump components or other engine parts. The severity depends on the leak location and rate. If oil pressure is low or a red oil warning appears, stop the engine.

The fluid could be coolant, engine oil, transmission fluid, brake fluid or harmless water from the air-conditioning system. Identifying the fluid and leak location is important. Suspected brake fluid leaks require urgent attention.

A vehicle may fail to start because of a flat battery, starter motor fault, fuel delivery problem, ignition issue or other electrical or mechanical fault. CARBE can help investigate the likely cause.

Repeated battery discharge may be caused by an ageing battery, charging system fault, excessive electrical draw or infrequent use. Testing can help identify whether the battery or another component is responsible.

Possible symptoms include battery warnings, dimming lights, repeated flat batteries or electrical problems. These symptoms can have other causes, so charging system testing is recommended before replacing an alternator.

Rattling can come from exhaust components, auxiliary drive parts, engine mounts, timing components or internal engine wear. Persistent or severe noises should be investigated promptly, especially if accompanied by warning lights.

Smoke colour and circumstances can provide clues. Blue smoke may suggest oil burning, persistent white smoke may indicate coolant-related problems, and black smoke may indicate excessive fuel or combustion issues. An inspection is needed to identify the cause.

Poor acceleration may involve ignition, fuel delivery, air intake, turbocharger, exhaust or transmission problems. We'll consider the symptoms and carry out appropriate checks to narrow down the cause.

Temperature fluctuations can result from thermostat operation, coolant problems, sensor faults or other cooling system issues. Unusual readings should be investigated, particularly if the engine is overheating.

A red warning light can indicate an urgent safety or mechanical issue. Stop in a safe location as soon as possible, consult the vehicle handbook and seek assistance. Do not continue driving if the warning indicates oil pressure, overheating or braking danger.

Stop safely if you experience severe overheating, a red oil pressure warning, major brake problems, significant steering difficulty, heavy smoke or another condition that makes the vehicle unsafe. Arrange recovery or professional assistance rather than risking further damage.

Yes. CARBE aims to source suitable replacement parts from trusted suppliers, taking account of vehicle compatibility, quality and value. We'll discuss available options where appropriate.

Yes. Genuine manufacturer parts can be requested, subject to availability. We can investigate suitable parts specific to your vehicle's make, model and specification.

Yes. If you prefer genuine parts supplied through a manufacturer's dealership, let us know when requesting your quote. We'll check availability and pricing.

You can discuss a preferred supplier with us. We'll assess whether the parts are suitable and whether sourcing them through that supplier is practical.

Customer-supplied parts may be accepted by prior agreement, subject to compatibility and suitability. We generally recommend allowing CARBE to source the parts so we can check specifications before the appointment.

If supplied parts are incorrect or incompatible, we may be unable to complete the work as planned. Additional labour or handling charges may apply, but these will be discussed and agreed before being charged.

Where possible, CARBE aims to identify and source required parts before pre-booked repairs. Some faults need inspection before the correct components can be confirmed.

Supplier delays, incorrect deliveries or unexpected availability issues can affect repair times. We'll keep you informed and discuss revised arrangements where necessary.

Where suitable options exist, we can discuss aftermarket and genuine manufacturer parts, including differences in cost, availability and suitability.

We use relevant vehicle information, part specifications and supplier compatibility details to identify suitable components. In some cases, additional checks or comparison with the original part may be required.

Yes. CARBE offers free, no-obligation repair quotes based on the information available. Some faults require an inspection or diagnostic assessment before an accurate repair price can be provided.

No. Our published servicing starting prices cover labour only. Engine oil, filters and other replacement parts are charged separately. We'll explain the expected total before proceeding.

Diagnostic assessments may carry a charge because they involve technician time, testing and equipment. We'll explain the applicable cost before starting chargeable diagnostic work.

Yes. We aim to provide clear information about parts, labour and any additional agreed charges so you understand what you're paying for.

No. If we identify additional work, we'll explain the issue and provide a quote or cost information before proceeding. Chargeable additional repairs require your approval.

CARBE currently accepts cash and bank transfer. Please contact us if you need payment instructions before collecting your vehicle.

Yes. CARBE provides professional invoices detailing the work completed, relevant parts and labour, applicable discounts and the total payable.

An initial estimate may change if an inspection reveals additional faults or the work required differs from what was originally described. We'll explain any revised costs and seek approval before proceeding.

Collection and delivery may involve an additional charge depending on the distance and arrangements. We'll explain the cost when discussing the service.

Yes. Where safe and technically appropriate alternatives are available, we'll explain the options and relevant cost differences so you can make an informed decision.

Warranty terms depend on the repair and parts involved. We'll explain the applicable terms for your work. Any warranty provided is additional to, and does not replace, your statutory consumer rights.

Some replacement parts are covered by manufacturer or supplier warranties, subject to their terms. Coverage varies by part and circumstances. We'll explain the relevant arrangements where applicable.

Contact CARBE and explain the symptoms. We'll review the previous work and discuss appropriate next steps. A returning symptom does not always mean the same component or fault is responsible.

Of course. If you have questions about the work completed or notice a concern afterwards, contact us by telephone or WhatsApp.

Yes. We aim to explain the work carried out, the parts replaced and any relevant recommendations in straightforward language.

Yes. We can advise on maintenance items that may need attention, including issues identified during our complimentary vehicle health check.

Yes. CARBE can advise on your vehicle's next service interval and help you arrange future maintenance appointments.

Contact us promptly and describe the symptoms. If the vehicle appears unsafe, stop driving and seek assistance. We'll help determine the appropriate next steps.

Contact CARBE with your vehicle details, invoice information and a description of the concern. We'll review the matter and explain the next steps.

Yes. Your invoice provides a record of the work charged for. If you require additional repair information or documentation, please discuss this with us.

Collection and delivery may be available by prior arrangement, depending on location, scheduling and vehicle condition. Additional charges may apply.

Early drop-off may be possible if arranged in advance. Please contact us rather than arriving outside your confirmed appointment arrangements.

Later collection may be possible by prior agreement. Let us know if you need different collection arrangements so we can confirm what is practical.

Waiting may be possible for some shorter appointments by prior arrangement. For longer or more involved repairs, we may recommend leaving the vehicle with us.

Repair time depends on the vehicle, work required, parts availability and any unexpected findings. We'll provide an estimate where possible and update you if the schedule changes.

Yes. We'll contact you when important updates are needed, such as additional findings, approval requests, delays or completion. Updates may be provided by telephone or WhatsApp.

Please bring your vehicle keys and locking wheel nut key if fitted. Service history, previous diagnostic reports or relevant repair documents may also be helpful.

Yes, if your wheels use locking wheel bolts or nuts. Without the correct key, wheel removal may not be possible, which can delay tyre, brake or suspension work.

We'll explain the reason for the delay, such as additional findings or parts availability, and provide an updated estimate of completion where possible.

CARBE will contact you when the agreed work is completed and the vehicle is ready for collection or arranged delivery. We'll also explain any relevant findings or recommendations.

CARBE is an independent automotive workshop based in Thurmaston, Leicester, near Thurmaston Lane and Troon Way. Confirmed customers receive the exact workshop address and arrival instructions.

CARBE welcomes customers from Thurmaston, Hamilton and surrounding Leicester areas. Contact us to discuss your vehicle, appointment availability and any collection or delivery requirements.

We work on a range of passenger cars and suitable light commercial vehicles, subject to their specifications and the work required. Contact us with your registration and the service you need.

Yes. CARBE offers servicing, brake repairs, suspension work and diagnostics for a wide range of petrol vehicles, subject to compatibility and workshop capabilities.

Yes. We work on a range of diesel vehicles and can discuss servicing, maintenance, diagnostics and repairs appropriate to your vehicle.

We can consider suitable maintenance and repair work on hybrid vehicles, depending on the system involved and our workshop capabilities. High-voltage battery and specialist high-voltage repairs should not be assumed to be available.

No. CARBE does not currently offer workshop services for fully electric vehicles. Please contact an appropriately equipped specialist for electric vehicle maintenance or repairs.

You can contact CARBE by telephone, WhatsApp or through our website. We're happy to discuss your vehicle, provide advice and help you request an appointment.

Yes. You're welcome to contact us for friendly, no-obligation advice. We'll do our best to help you understand the options and whether an inspection or appointment is recommended.

At CARBE, we aim to provide quality workmanship, fair prices and clear communication. We explain recommended repairs, seek approval before additional chargeable work and include a complimentary 50-Point Vehicle Health Check with every workshop service.

Our approach is simple: Quality Work. Fair Prices. No Surprises.